Delivery Information

Basecamp Adventure Consultant (BAC) using several shipping companies that have a reasonable and good service as per below: -

1) Pos Laju (EMS)

2) Pos Parcel Malaysia

3) Fedex


Shipping Procedure:

  • Delivery as soon as payment has been made by the customer
  • The delivery time is between 3 to 4 days or certain period based courier company statutes
  • BAC will display shipping options based on delivery address.
  • Order (Order) that has been paid and the information received by the BAC will be in the mail on the next day.
  • Tracking no. will appear at the top of your Order History accounted.

The risk of transmission:

  • After getting the tracking no., The packaging is the responsibility of the shipping company.
  • We are not responsible for packages that are lost, damaged packaging and delivery of the delayed delivery.
  • Any claim / compensation should be made directly by you on the shipping company and we will try our best to assist you in your claim for compensation.
  • For international orders, customs charges and import duties were borne by the recipient.
  • We have no control over this because Customs policies and import duties vary from country to country.